TERMS & CONDITIONS
Terms & Conditions
Last update 19/12/2016
Effective as of: 19/12/2016
1.1 The contractual relationship is between you as a player (hereinafter “you” or the “player”) and Co-Gaming Ltd (Get Lucky). Co-Gaming Ltd is incorporated in Malta having its registered office at Forth Mansions, Ground Floor & 1st Floor, Ta’ Xbiex Sea Front, Ta’ Xbiex, XBX 1027, Malta (Company registration number C 47444).
The NetEnt Casino that is provided by Co-Gaming Ltd is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 13th October 2011, under license number MGA/CL1/619/2009.
The Microgaming Casino that is provided by Co-Gaming Ltd is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 8th November 2011, under license number MGA/CL1/773/2011.
The Play’n Go Casino that is provided by Co-Gaming Ltd is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 19th May 2014, under license number MGA/CL1/964/2014.
The Evolution Live Casino that is provided by Co-Gaming Ltd is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 3rd July 2014, under license number MGA/CL1/877/2013.
The Yggdrasil Casino that is provided by Co-Gaming Ltd is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 5th May 2015, under license number MGA/CL1/1058/2014.
The Betsoft Casino that is provided by Co-Gaming Ltd is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 7th July 2015, under license number MGA/CL1/1057/2014.
The Thunderkick Casino that is provided by Co-Gaming Ltd is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 24th September 2015, under license number MGA/CL1/1094/2015.
The Relax Casino that is provided by Co-Gaming Ltd is licensed and regulated by a Maltese license. The laws of Malta shall apply. The license is issued by the Malta Gaming Authority (MGA), which is a regulatory body. The license was issued on the 24th September 2015, under license number MGA/CL1/1095/2015.
The Games OS Casino, the Playtech Casino and the NolimitCity Casino are provided by Come On Curacao N.V. which operates under the gaming license of Antillephone Services N.V. granted by the Government of Curacao.
1.2 Co-Gaming Ltd operates and maintains the website www.getlucky.com (the "site"). The contractual relationship between you as a player (hereinafter “you” or the “player”) and Co-Gaming Ltd, your use of the site and the games, and any other services provided by Get Lucky is governed by these terms & conditions.
1.3 Playing at Get Lucky is restricted to individuals of legal age as determined in the jurisdiction in which the player resides, being an individual who has registered as a player and who holds a player’s account with Get Lucky. Under no circumstances may a person register or play if he/she is under 18 years of age. If any funds are deposited by an underage individual, the funds as well as any winnings will be forfeited to the MGA.
1.4 The player understands and acknowledges that the games and any other services provided on the site are for entertainment purposes only. Any use of Get Lucky for any other purposes or intentions is strictly prohibited. You hereby acknowledge that your interest in the games and other services provided by Get Lucky is of a personal nature.
1.5 By registering with Get Lucky you acknowledge and confirm your full acceptance of these terms & conditions and that you understand the rights and obligations that they set forth herein. Should a player not fully understand these terms & conditions, the player is advised not to register and not to participate in any of Get Lucky’s games and services. If the terms & conditions have been translated into various languages these reflect the same principles. However, in case of any discrepancies between the different language versions, the English version shall prevail.
1.6 Get Lucky reserves the right to amend, vary or modify these Terms and Conditions. It is exclusively in Get Lucky's discretion as to whether to give you notice of such amendment, variation or modification to the agreement between you and Get Lucky. Where however such amendment, variation or modification is considered by Get Lucky to be a material change, then Get Lucky will provide you as a player with notice of such change. Should you not accept such change, you will no longer have a right to use the website. A material change is considered to be one that brings about a substantial limitation on your current rights.
The headings of these Terms & Conditions are for convenience only, are not part of the agreement, and do not affect its interpretation.
2. USE OF SITE AND SERVICES
2.1 In order to use the games and services provided by Get Lucky the player has to register personally and must open an account, known as the player’s account. Only one player’s account is allowed per player. Get Lucky reserves the right to refuse any application for a player’s account.
2.2 Multiple accounts that are linked by the same device/household/IP address are not allowed. In case it is noted that there are similar accounts, any funds on these players’ accounts will be frozen. Furthermore, the customer accounts may be closed by Get Lucky at its own discretion.
2.3 Any individual registering to become a player with Get Lucky must provide valid, complete and correct information to Get Lucky. You hereby acknowledge that if any of the information that you provide to Get Lucky is false or incomplete, your registration will be refused. Should you already be registered as a player with Get Lucky, Get Lucky is entitled and required to cancel your registration as a player and close your player’s account, however contractual obligations already made will be honoured.
2.4 Upon registration the customer can either play for fun money or for real money.
2.5 Immediately after registration Get Lucky sends out a verification email. Click on the link to verify your e-mail address.
Get Lucky also offers mobile phone number verification tools where the customer can choose to verify his/her mobile number by requesting verification PIN that is sent directly to the mobile number by Get Lucky. Verification is completed after the customer enters this PIN number into his/her Get Lucky profile.
2.6 The player can view his/her personal details held by Get Lucky at all times and is also duty bound to maintain such personal details up-to-date, accurate and complete. The player may make any necessary changes until such time when verification documents have been requested by Get Lucky. If Get Lucky had already requested for verification documents and the player needs to amend any personal details then the player is to contact customer support who will update the details on behalf of the player. Customer support may at any time request for updated personal documentation to verify the changes requested by the player.
2.7 Upon registration, the player must select a username and a password. The username has to be 5-16 characters. The password has to be 5-15 characters and it’s recommended that it include letters, numbers and special characters. Players must always log on using their username and password when accessing the site and their player’s account. Players shall not allow any person, other than themselves, to use their player’s account, to access and/or use any materials or information from the gaming system, to accept any prize, or to participate in any of the games.
2.8 The password should never be written-down or communicated to any other person, and should be changed on a regular basis. You are obliged to keep your account information, user-name and password secret and confidential and you are solely responsible for all use of the services through your user-name and password. In case you become aware of any known or suspected unauthorized use of your account or breaches of security you are required to immediately notify Get Lucky hereof in order to suspend your player’s account. Any unauthorized use of your user-name or password shall be deemed as your use and you are responsible for all charges to your account until such notification is made to Get Lucky. Should a player give away, share, or lose his username and/or password, Get Lucky will not be held responsible for any loss or damage as a result thereof.
2.9 A player’s account can have the following status:
Open: A player’s account can only be opened by the player and will remain open as long as the account is not closed by the player or Get Lucky.
Closed: A player’s account can be closed by the player (See section 3.2) or by Get Lucky in accordance with these terms & conditions.
Deposits & withdrawals
2.10 Get Lucky does not accept cash payments to the player’s account.
2.11 Get Lucky offers several different methods for making a deposit or withdrawal from player´s account. Further details on the options currently offered and any charges associated, can be found in the cashier section. Information regarding deposit and withdrawal limits, processing times, qualifications and processing fees can also be found in the cashier section. Your bank may independently charge you for bank wire transfers and other methods of payment.
2.12 Get Lucky may appoint a payment solution provider to act, receive deposits, hold and manage funds, and/or expedite withdrawals on behalf of Get Lucky.
2.13 Deposits have a wagering requirement. Hence, the minimum wagering requirement shall be to wager one time the deposited amount before a withdrawal can be approved.
2.14 Get Lucky will not accept a wager from a player unless there are sufficient funds in the player’s account to cover the amount of the wager. Get Lucky reserves the right to refuse or limit any wager. The player will not be granted any credit by Get Lucky. Neither deposits nor winnings are interest-bearing, i.e. the player will not receive any interest on the balance on the player’s account. Players are not entitled to make any transfers between players or between different player’s accounts. Furthermore it is not possible for the player to transfer sell, buy or acquire any player´s account from any player to another, whether for money or otherwise.
2.15 Get Lucky will monitor all wagers and account transactions. All wagers are binding, even if the player had browser problems, Internet connection problems or other problems not caused by Get Lucky. Any winnings will be credited appropriately to the player’s account in the case that the player won. In the event of a game malfunction or use of the website in a way not intended by the design, all related wagers are considered null and void, and the player’s account will be returned to its starting balance (the account balance prior to erroneous wagering activity).
2.16 In case a deposit made by a player is later refused authorization whether by the player himself or by the banking institution Get Lucky reserves the right to temporarily block the player’s account until further investigation and clarification.
2.17 Players may be presented with a list of required documents before making a withdrawal request. We will endeavour to process all requested withdrawals within 24 hours, providing that verification documents have been received. Get Lucky reserves the right to refuse a withdrawal and request additional documents by email. Bonus money will not be paid out from the player’s account. The minimum amount for a single withdrawal request is 20 Euro. Any withdrawal can be subject to random security checks to prevent fraudulent activity and money laundering.
2.18 Get Lucky reserves the right to ask for verification documents at any time, and we can temporarily suspend your account until we receive the required documents. Get Lucky carries out additional verification procedures and players having cumulative withdrawals exceeding 2,200 Euro will be requested to provide Get Lucky with personal documentation, such as but not limited to copies of identification documents, utility bills, credit cards, bank statements etc. A player’s account might be closed permanently and or a withdrawal may be refused if a player does not provide Get Lucky with the required documents and or if the player is found to have supplied false or misleading information.
All documents that are sent to Get Lucky are confidential and will be handled by special staff under the data protection regulations (Malta Data Protection Act Cap.440). The reason why Get Lucky requires these documents is to guarantee the security for all players and to prevent money laundering.
2.19 If a player closes the player’s account, all funds excluding any bonus money that might not be redeemable will be transferred to the bank account from where the funds originated.
2.20 Get Lucky actively endeavours to combat money laundering. Withdrawals from a player’s account to the player will be made to the account from which the transfer to the player’s account was made.
2.21 If a player requests a bank withdrawal, the player may need to provide Get Lucky with a bank statement that shows:
- The name (The name has to be consistent with the name that is indicated in the register at Get Lucky);
- The account number.
2.22 It is the players’ responsibility to provide sufficient and accurate banking information for Get Lucky to complete a transaction. If the information is not sufficient and accurate any additional fee´s or charges will be levied on the player.
2.23 Get Lucky accepts deposits in different currencies. You must choose one currency as the currency of your players account. The currency cannot be altered after the registration is completed. Deposits received by Get Lucky in any other currency other than the account currency will be converted into the account currency at the prevailing exchange rate.
Get Lucky calculates and settles all matters involving exchange rates in accordance with recognized financial institutions at currently applicable exchange rates. Slight differences may occur between the agreed amounts and the recorded amounts due to variances between exchange rates.
2.24 Player to player transfers are prohibited.
Money Laundering & Collusion
2.25 All transactions are checked to prevent money laundering activity. All members of the customer support team and or payments team will receive adequate training in this regard. It is unlawful to deposit funds from ill-gotten means and all transactions will be checked to identify any such deposits made by users. Any suspicious activity will be reported to the MLRO of Co-Gaming Limited and to the relevant authorities. No employee will tip off or warn a suspicious player that the matter is being investigated.
2.26 Get Lucky prohibits player collusion and takes active measures in prohibiting any use of robots or other devices that distort the normal game.
Last update 18/10/2016
2.27 All bonuses issued by Get Lucky can only be used for playing and may not be transferred or paid out unless stated requirements within the bonus campaign are fulfilled.
2.28 You acknowledge and understand that separate terms and conditions exist with respect to promotions, bonuses and special offers, and are in addition to this agreement. These terms are outlined in the relevant promotions information/details pages.
2.29 All bonuses have an expiry date. If the bonus requirements are not fulfilled at the expiry date, Get Lucky reserves the right to cancel or debit the bonus credits from the account.
2.30 Get Lucky reserves the right to cancel/change/stop marketing promotions at any time without prior notice.
2.31 After the player agrees to participate in a bonus promotion, he/she may receive bonus money from Get Lucky. The bonus money granted together with the real money that was used as qualification for the bonus money will be marked as applicable for game play in respect of that particular bonus only. This balance can only be used on products and games that are outlined in the bonus details page. Bonus requirements can only be fulfilled by playing real money bets on products and games that are outlined in the bonus details page.
2.32 The player has the right to cancel a bonus offer from his/her account. In this case all winnings generated by the bonus money will also be cancelled.
2.33 Multiple participations to the same bonus campaign from the same device/household/IP address are not allowed. In case it is noted that there is abuse of bonuses or any other promotions, the bonus/promotion will be forfeited and any funds on the players account will be frozen. Furthermore, the customer account may be closed by Get Lucky at its own discretion.
2.34 Voucher codes distributed by Get Lucky triggers a bonus promotion to the player account where the voucher is used.
2.35 More detailed information on how bonus and voucher promotions work is available in the customer support knowledge base.
2.36 Get Lucky reserves the right to withdraw any bonus money and VIP points from the player’s account if the player has not logged in to his/her player account during the last six months.
2.37 Get Lucky reserves the right to withdraw the Bonus and the resulting profits if any term of the offer or promotion have been breached, furthermore, it may also withhold any other funds held in the player’s account to make up for any losses incurred by Get Lucky due to the breach of the said conditions.
2.38 All bonuses, promotions and special offers have a wagering requirement. Unless specified in the terms and conditions of the relevant bonus/promotion information page then the minimum wagering requirement shall be to wager one time the deposited amount on the relevant bonus product before a withdrawal can be made. In case of any discrepancies’ between this clause and the bonus/promotion terms and conditions then the bonus/promotion terms and conditions shall prevail.
2.39 The maximum payout amount that any customer can request to withdraw after winning any amount related to any no-deposit welcome bonuses or free spins (excluding those winnings deriving from a deposit bonus) is €100 or the equivalent in other currencies. Any amount above €100 will be removed from your player account upon your withdrawal request.
2.40 Get Lucky reserves the right to reverse the wagering that was increased when the bet that was placed with bonus money is cashed out, cancelled or void.2.41 If the Bonus terms & conditions above have been translated into various languages these reflect the same principles. However, in case of any discrepancies between the different language versions, the English version shall prevail. 2.42 You are not allowed to place a bet on the following games whilst you avail from a bonus promotion and/or have a bonus balance in your account: Aliens, Robin Hood, Giant Panda, Untamed Crowned Eagle, and The Wishmaster. Get Lucky reserves the right to remove any bonuses and/or close your account if you place a bet on the previously mentioned games while having bonus money in your account. If you have any questions please contact our customer support.
3. PLAYER´S RESPONSIBILITY
3.1 In order to avoid excessive gambling a player will be able to place financial limits on the amount of wagers and deposits.
3.2 The player may close his player’s account by sending such a request to our customer support team. The customer support team will then finalize the closing of the player’s account.
4. CUSTOMER CARE AND COMPLAINTS
4.1 The customer support team will provide support related to the site. Complaints are handled by Get Lucky in accordance with the contact information found on the site. The following e-mail address can be used: email@example.com. All inquiries and complaints must be directed to the customer support team in writing or in electronic format. A complaint shall be deemed to have been submitted in a valid manner when it contains clear information regarding the player’s identity and gives all relevant details giving rise to the complaint.
- In the first instance, a Senior Customer Support staff member will thoroughly investigate the matter together with the appropriate personnel or 3rd party vendors, as necessary, and will advise the customer of the outcome within 7 business days of receiving the official complaint;
- If the customer is still not satisfied with the outcome of the investigation, the dispute can be escalated to the Head of Customer Support who will give a final response to the dispute within 7 business days;
- If unfortunately, you are not content with Get Lucky’s handling of your complaint you may submit your complaint to the regulating authority.
In respect of NetEnt Casino, Microgaming Casino, Play’n Go Casino, Evolution Live Casino, Yggdrasil Casino, Betsoft Casino, Thunderkick Casino and Relax Casino unresolved complaints, you may contact the Malta Gaming Authority (MGA) on the e-mail address support.mga(at)mga.org.mt. Contact telephone number +356 2546 9000.
For Games OS Casino, Playtech Casino and NolimitCity Casino unresolved complaints you may contact sales(at)e-commercepark.com.
4.2 In the event that there is a discrepancy between the game variations as recorded in Get Lucky’s database, and that recorded by the player, the calls recorded in the Get Lucky’s game server will be considered valid.
4.3 Spamming of the customer support team (sending repeated copies of the same message) is prohibited. Players are prohibited from harassing or abusing the customer support staff. Players are requested to address their concerns without the use of obscenities or threatening language.
5. TERMINATION AND SUSPENSION
5.1 Get Lucky reserves the right to close your player’s account and/or the services provided by Get Lucky with immediate effect and without prior notice if you fail to comply with any provision in these terms & conditions. In case your player’s account is closed you may no longer use the site and/or the services provided by Get Lucky. If your player’s account is closed due to a material breach of these terms & conditions, Get Lucky will honor previous contractual obligations however any winnings obtained after the breach in the said terms & conditions will be forfeited to the operator.
5.2 You agree to indemnify and hold harmless Get Lucky and its officers, directors, employees, agents, licensors, suppliers and any third party content and service providers to the site from and against all losses, expenses, damages and costs resulting from your violation of the terms & conditions.
5.3 If no transaction has been recorded in the player’s account for a period of more than 30 months, it is said to be dormant. In such an instance the player accepts and acknowledges that the player’s account will be automatically closed. If an account has been closed, the balance on the players account, minus any bonus money, will be paid out to the player. If Get Lucky is unable to contact the player, the money will be forfeited and paid out to the MGA.
5.4 A player that has selected to close his player’s account could open this again by sending a request to the customer support team.
6. PERSONAL DATA
6.1 Get Lucky is committed to protect your privacy and personal information. Personal and financial information of all players will be kept confidential. However, under applicable laws and gaming regulations Get Lucky is required to maintain a secure online list of all registered players which may be disclosed to the authorities for scrutiny purposes. Hence personal data needed to identify a player and such player’s gaming transactions will not be deleted even if a player’s account is closed. Get Lucky may retain such information for the period that is required in accordance with applicable laws and gaming regulations. Customer Service representatives and other representatives of Get Lucky may have access to the above mentioned data in order to provide quality customer service and to administer our business activities.
6.2 For the purposes of applicable data protection legislation the player hereby consents to the processing of any and all personal data (in manual, electronic or any other form) in connection with the player’s transactions in relation to Get Lucky. With the players’ approval Get Lucky may use personal details for marketing purposes. Get Lucky undertakes that it shall not process any personal data relative to the player for any purpose other than for administrating the player’s transactions with Get Lucky and marketing as approved by the player.
6.3 Get Lucky also has the right to disclose the player’s personal information to relevant recipients if it is required to do so by law, or if Get Lucky believes in good faith that such disclosure is necessary to: (1) comply with and legal process served on the licensee or its gaming service; (2) protect the safety of other users of the gaming service or the public ; (3) investigate any suspected violations of the terms & conditions or license agreement, fraud or other similar and/or unlawful activity performed by the player.
6.4 Get Lucky website requires storing of small pieces of data, namely cookies, on the players´ hard drive. Cookies are used to provide a better gaming experience and faster browsing for the player. Usage of a cookie is in no way linked to any personal information of the player. Please note that Get Lucky website can´t be used properly while cookies are disabled.
7. LOCAL LAWS AND PROHIBITIONS
7.1 It is the sole responsibility of the player to understand the laws in his/her jurisdiction of residence relating to all aspects of playing at Get Lucky. Your access to the site is on your own initiative and you are responsible for your compliance with local laws if and to the extent local laws are applicable. Get Lucky makes no representation that materials on the site or Get Lucky's services are appropriate, available or allowed in your jurisdiction. Get Lucky is unable to provide any legal advice regarding this matter and Get Lucky accepts no responsibility whatsoever should an individual act in breach of any law or regulation in transacting with Get Lucky in whichever manner.
7.2 Due to applicable laws persons who are resident in the following countries are expressly prohibited from using the site and playing games provided by Get Lucky. By registering as a player, you confirm that you are not a resident in any of the following countries: USA (including its territories), France (including its territories), Turkey, Curacao, Spain, Hungary, Romania and Portugal. Get Lucky holds the right to close all accounts opened by residents of these countries.
7.3 Currently Get Lucky is unable to offer certain products to players residing from specific countries due to restrictions from the software providers:
- Games OS Casino is not offered to players residing in UK, Israel, Hong Kong, Cyprus, Italy and Belgium.
- Microgaming Casino is not offered to players residing in Singapore, South Africa, Denmark, Italy and Belgium. Microgaming game ‘Snake Slot’ is not offered to players residing in Israel. Microgaming games ‘River of Riches’, ‘Dragon's Myth’, ‘Forsaken Kingdom’, ‘Legend of Olympus’, ‘Penguin Splash’ and ‘Scary Friends’ are not offered to players residing in Austria.
- NetEnt games are not offered to players residing in Afghanistan, Albania, Algeria, Angola, Belgium, Bulgaria, Cambodia, Canada, Denmark, Ecuador, Estonia, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Italy, Kuwait, Laos, Mexico, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, Singapore, South Korea, Sudan, Syria, Taiwan, Uganda, Yemen and Zimbabwe.
- NetEnt games ‘Scarface’ and ‘Frankenstein’ are offered only to players residing in the following countries: Albania, Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Macedonia, Austria, Cyprus, Czech Republic, Finland, Germany, Greece, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Slovakia, Slovenia, Sweden, and United Kingdom.
- NetEnt games ‘Hall of Gods’, ‘Arabian Nights’ and ‘Mega Fortune’ are not offered to players residing in Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates and Ukraine.
- Evolution Live Casino is not offered to players residing in Bolivia, Myanmar, Cuba, Cyprus, Ethiopia, Israel, Kenya, Latvia, Sri Lanka and Syria.
- Playtech Casino is not offered to players residing in Belgium, Bulgaria, Cyprus, Estonia, Hong Kong, Israel and Italy.
- Yggdrasil Casino is not offered to players residing in Afghanistan, Belgium, Denmark, Egypt, Eritrea, Estonia, Greenland, Guam, Holy See (Vatican City), Iran, Iraq, Kuwait, Malaysia, Marshall Islands, Occupied Palestinian Territory, Puerto Rico, Qatar, Singapore, South Africa, United Kingdom, Yemen, Zimbabwe.
- NolimitCity Casino is not offered to players residing in the United Kingdom.
- Betsoft Casino is not offered to players residing in the United Kingdom.
- Relax Casino is not offered to players residing in Cuba, Denmark, Hong Kong, India, Iraq, Iran, Korea, Libya, Myanmar, Macau, Northern Mariana Islands, Nigeria, Sudan and Zimbabwe.
If you have any questions please contact our customer support.
8. INTELLECTUAL PROPERTY RIGHTS
8.1 All content on the site, such as text, graphics, logos, button icons, images, audio clips, digital downloads and software is owned or licensed by Get Lucky. You may not access, print and download portions of material from the site unless expressly permitted and then solely for your personal and non-commercial use. Information on the site may not be altered, distributed or displayed without the express consent of Get Lucky.
8.2 Get Lucky’s trademarks, trade names and other symbols included or referenced on the site are protected by national and international trademark laws. All use of the marks is strictly prohibited without Get Lucky's prior written approval.
9. LIMITATION OF LIABILITY AND DISCLAIMER
9.1 To the extent allowed under applicable laws, neither Get Lucky nor any of its affiliates or service providers accepts any liability for any direct, indirect, special, punitive, incidental, exemplary or consequential damages of any kind arising from or relating to your access to and use of the site and/or the services provided by Get Lucky. In no event shall Get Lucky’s total liability to you for all damages, losses, and causes of action exceed the amount paid by you to Get Lucky.
9.2 Get Lucky does not warrant that the site or the services provided by Get Lucky will be uninterrupted or error-free. The site and the services are provided on an "as is" basis.
9.3 Get Lucky reserves the right to change or modify the content of the site at any time without prior notification and will not be liable for possible consequences of such changes. Get Lucky may suspend, discontinue or restrict access to any portion of the site and/or its services at any time and without notice.
10. MISSCARRIED, ABORTED AND CANCELLED GAMES
10.1 If Get Lucky will have a system failure and the game will be corrupted because of this, all players will get their money back for purchased amount.
10.2 If Get Lucky suspects fraudulent activity in any particular game, then Co-Gaming Ltd will have the right to cancel the game. Suspicious players in respect of the fraudulent activity will have their account blocked until further investigations. Any players not so suspected will have their wagered amounts in respect of cancelled games returned to their account. Any suspicious activity will be reported to the directors of Co-Gaming Limited. Get Lucky will also have the right to close a game immediately if something wrong is identified with the game settings, and refunds for purchased bets will be paid out.
10.3 If, at Get Lucky's sole determination, you are found to have cheated or attempted to defraud the service or Get Lucky in any way including but not limited to game manipulation, chip dumping, transfers or payment fraud, or if you make untrue and/or malicious comments with regard to Get Lucky 's operation in any media or forum, Get Lucky reserves the right to publicize your actions as well as to circulate this information to other online gaming sites, banks, credit card companies, and appropriate agencies. Furthermore, Get Lucky may close any accounts, and forfeit account balances, that you have at Get Lucky or at any other Get Lucky related website and/or business.
11. CHAT FUNCTION
11.1 Get Lucky chat function is an online service which allows you to communicate in real time with our customer care in order to provide you with a better quality customer service.
Code of Conduct
11.2 You agree to use the Get Lucky Chat Service in accordance with the following Code of Conduct:
- You will not use the Get Lucky Chat Service to engage in any form of harassment or offensive behavior, including but not limited to abusive or defamatory statements, or racist, pornographic, obscene, or offensive language;
- You will not use the Get Lucky Chat Service to infringe the privacy rights, property rights, or any other rights of any person;
- You will not submit any kind of material or information that is fraudulent or otherwise unlawful or violates any law;
- You will not use the Get Lucky Chat Service to distribute, promote or otherwise publish any material containing any solicitation for funds, advertising or solicitation for goods or services;
- You will not use the Get Lucky Chat Service to distribute, promote or otherwise publish any kind of malicious code or do anything else that might cause harm to the Service or to other members' systems in any way;
- You will not post or transmit in any manner any contact information including, but not limited to, email addresses, "instant messenger" nicknames, telephone numbers, postal addresses, URLs, or full names through your publicly posted information.
11.3 You will be solely responsible for anything and everything you submit to the Get Lucky Chat Service. We cannot assume any responsibility or liability over any material or content published by you or other users on the Service. The responsibility over any published material or content lies solely on the user that submitted it to the Service.
11.4 Get Lucky reserves the right to monitor anything and everything submitted by you to the Get Lucky Chat Service to ensure that they conform to content guidelines that are monitored by us and subject to change from time to time.
11.5 Get Lucky reserves the right to terminate or suspend your access to the Get Lucky Chat Service at any time, with or without notice, for any reason. Without limiting the generality of the foregoing, any fraudulent, abusive, or otherwise illegal activity may be grounds for termination of your access to the Get Lucky Chat Service at our sole discretion, and you may be referred to the relevant authority.
12. GET LUCKY CASINO
12.1 Get Lucky Casino is powered by NetEnt, Microgaming, Games OS, Playtech, Play’n Go, Evolution, Yggdrasil, NolimitCity, Betsoft, Thunderkick and Relax.
12.2 At Get Lucky casino you can choose if you want to play for real money or just for fun (with fun money). A good idea can be to start playing with fun money and join the real money games once you feel confident with the software.
12.3 More information about the games can be found under game rules in the casino.
12.4 In addition to these Terms and Conditions if you have chosen to play games provided by Playtech Casino then you shall also be subject to the specific terms of the Playtech End User License Agreement
13. GET LUCKY KICKBUX POINTS
13.1 Get Lucky reserves the right to change the terms and conditions and rules for the Kickbux Points Program. Get Lucky will provide you as a player with notice of such change. Should you not accept such change, you will no longer have a right to use the Get Lucky Kickbux Points.
13.2 Get Lucky Kickbux Points are designed to give benefits to Get Lucky players as they use the site and play on different products. In case Get Lucky suspects you are generating points by making continuous risk-free actions, solely in the purpose of generating additional points, these points can be regarded as having been generated in bad faith and as such shall be removed from the users' account by Get Lucky.
13.3 You can earn Get Lucky Kickbux Points in many different ways. These are described within the relevant help pages. You can always contact Customer Support for more information.
13.4 Most of the Kickbux points you have generated are available for immediate use. There are few exceptions where your points will be credited to your points balance once a day. You can review all details of your point’s earnings in your Kickbux Points page.
13.5 Get Lucky Kickbux Points cannot be transferred between players.
13.6 For practical reasons all points are rounded to the nearest decimal when presented. The underlying calculation is always based on two decimals.
13.7 You can spend your points only in the Get Lucky Shop. From time to time, Get Lucky can alter the products (Merchandise, Donations, Promotions and others) offered in the Shop. Get Lucky reserves the right to offer different products to different players. All products in the shop have a Kickbux Point value that the player must pay in order to purchase that product. Get Lucky reserves the right to cancel an order and give back the points to the player.
13.8 Your Kickbux points will expire if you generate no points for 9 months and all the points will be removed from your account.
13.9 You have to give us correct information when you order products from the Shop. Get Lucky is not responsible for any products that are lost or not delivered due to wrong information supplied by the player.
13.10 Point Lotteries might give away cash prizes. You can buy as many lottery tickets as you wish. You can also win multiple prizes from the same Lottery. Winners are drawn randomly from the participating players in the Lottery.
13.11 To participate in any Point Lotteries you must have affected at least one real money deposit onto your Get Lucky account by not later than the actual draw date and time of that particular lottery published on the Get Lucky website. Get Lucky reserves the right to suspend, cancel or withdraw any winnings deriving from such Lotteries if no deposit has been made prior to the draw date and time.
13.12 Get Lucky reserves the rights to provide substitute prize(s) of similar value should the specified prize(s) become unavailable on the lottery draw date or for reasons beyond its control. Cash or credit alternatives will be offered. None of the prizes are transferable.
13.13 Prizes are specified in the Get Lucky shop page. Prizes are subject to terms and conditions including the general terms of Co-Gaming Ltd.
13.14 The winner(s) may be required to participate in publicity connected with such Lotteries and it is a condition of entry that the winner(s) agree to their name, photo, country of residence and interview being made publicly available if they win.
13.15 Get-Lucky reserves the right to suspend, cancel or amend any promotion and/or review and revise these terms and conditions at any time without giving prior notice and by continuing to take part in the promotion subsequent to any revision of these terms and conditions, entrants shall be deemed to have agreed to any such new or amended terms.
13.16 Get-Lucky will not be liable for any loss or damage whatsoever (including but not limited to indirect or consequential loss) or for personal injury which is suffered or sustained in connection with any promotion or as a result of accepting the Prize.
13.17 Get Lucky will attempt to notify the winner within up to 30 days after the closing date for entries to the lottery, or as otherwise indicated in the Get Lucky shop page, and where time is of the essence for such a period as Get Lucky shall in its absolute discretion deem reasonable. He/she will be contacted on the phone/mobile number, by SMS text, by email or postal address provided upon registration. The winner will have a specified fixed time period in which to claim his or her prize. If Get Lucky is unable to notify the winner, or if the winner fails to respond within the fixed time period as specified (30 days) and/or provide an address for delivery of the prize, this may result in forfeiture of the prize and Get Lucky reserves the right to select an alternative winner.
13.18 Get Lucky reserves the right in its sole discretion to withhold delivery of the prize until such proof of eligibility and identity has been confirmed or if such proof is not produced on request, Get Lucky reserves the right to disqualify the entrant from the competition.
13.19 In the event of fraud, abuse, and/or an error affecting the proper operation of this Lottery, Get Lucky reserves the right to end or suspend the Lottery; amend these terms & conditions and declare void the notification of winner(s).
13.20 Donations will be requested by the player and be carried out by Get Lucky. Get Lucky will ensure that the donation is made properly and the player that has requested the donation has received official confirmation from the relevant organization.
13.21 Taxes, if any, on any Prize is Players sole responsibility.
14. RESPONSIBLE GAMING
14.1 Get Lucky wants to ensure that players enjoy their experience when they visit the site. That's why we ask you to bet responsibly. Betting can be great entertainment, but maybe addictive thus why we request you to stay in control. We will always endeavor to help you if you find yourself in difficulties. In order to help you bet sensibly we have put in place a number of measures to assist you to gamble sensibly.
14.2 Financial Limits: Get Lucky provides tools to help control your gaming. You can establish limits on the amount you deposit (net deposits = deposits – withdrawals) and on the amount that you can lose over a given period, be it daily, weekly or monthly. A requested limit will have effect immediately the first time it is submitted or in case a prior limit is lowered. If the limit amount is increased or terminated, such change will have effect after a seven day cooling off period. Further information can be found in the Responsible Gaming section.
14.3 Self Exclusion: If you want to take a break from gaming for a while, you can exercise the right to exclude yourself from playing at Get Lucky by sending such a request to our customer support team. You can choose either a short period (1 day, 3 days, 7 days, 1 month or 3 months) or a long exclusion period (6 months and over). If you wish to change or terminate this option, such change will have effect after a seven day cooling off period.
14.4 Reality Check: Get Lucky also provides you with an automatic reality check to get a clear indication of how long you have been playing on our games in a session. This feature will also allow you to see your wins and losses for that current session.
The customer support team will be more than grateful to help you set your own limits. In the Responsible Gaming section (under Independent Organizations) you will also find contact details where to seek for further professional advice with compulsive gambling problems.
15. DISCLAIMER OF WARRANTIES
15.1 Your use of the services is at your own risk. The services are provided on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Get Lucky, its officers, directors, employees, shareholders, parents, subsidiaries, affiliates, licensors, and agents hereby expressly disclaim any and all representations and warranties of every kind, whether express or implied, regarding the services, its content, and any information or other materials provided by Get Lucky in connection with use of the services, including, but not limited to, warranties of merchantability, fitness for a particular purpose, non-infringement and those warranties arising by law, statute, usage of trade, or course of dealing.
Get Lucky makes no warranty that:
- The services will meet your requirements;
- The services will be uninterrupted, timely, accurate or error-free;
- The servers that make Get Lucky's service available are free of viruses or other harmful components;
- Any errors in our software will be corrected.
The security mechanisms incorporated into the services have inherent limitations and you acknowledge and agree that any material and/or data downloaded or otherwise obtained through use of the services is done at your own discretion and risk and that you will be solely responsible for any damages to your computer system and any other property item or loss of data that results from any such activity.
The disclaimers contained in this paragraph are a material part of the agreement.
Some jurisdictions do not allow the exclusion of implied warranties. Accordingly, some of the above exclusions may not apply to you.
16. LIMITATIONS OF LIABILITY
16.1 To the fullest extent permitted by applicable law, under no circumstances, shall Get Lucky or its officers, directors, employees, shareholders, parents, subsidiaries, affiliates, agents, partners, or licensors, be liable for any injury, loss, claim, damage or any indirect, incidental, special, punitive or consequential damages of any kind, or any damages whatsoever, including, without limitation, damages for loss of income, use, data, goodwill or other intangibles, whether or not advised of the possibility of such damages, and on any theory of liability (including negligence), arising out of or in connection with:
- Your use or inability to use the services;
- Goods, data, or services received through or advertised on the sites;
- Information received through the sites;
- Mistakes, omissions, interruptions, suspension, termination, deletion of files or e-mail, damages to computer systems or equipment or other property, unauthorized access to or alteration of your transmissions or data, errors, defects, viruses, delays in operation or transmission, or any failure of performance with respect to the site, including, without limitation, those that result from acts of god, communication failures, theft, destruction, or unauthorized access to Get Lucky's records, programs or services;
- Statements or conduct of any third party on the services;
- Any other matter relating to the services.
If you are dissatisfied with the service or the content available thereon, or with any of these terms of service, your only remedy is to discontinue using this services. The limitations of liability contained herein are a material part of the agreement.
Notwithstanding the foregoing, if Get Lucky or its officers, directors, employees, shareholders, parents, subsidiaries, affiliates, agents, partners or licensors should be found liable for any loss or damage which arises out of or is in any way connected to the site, the liability of Get Lucky, or its officers, directors, employees, shareholders, parents, subsidiaries, affiliates, agents, partners or licensors shall in no event exceed, in the aggregate, Euro 50 (Fifty).
16.2 Get Lucky shall not be responsible or liable for any loss or corruption of data or content that you may experience while using the service or otherwise. This includes, without limitation, the loss or corruption of data or content resulting from:
- Network, system, or server "crashes" or outages, or other power outages;
- Damage caused by viruses, worms, or security breaches, file corruption;
- Any other cause.
Get Lucky assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect your computer equipment or other property on account of your access to, or use of, the services.
17. FORCE MAJEURE
17.1 Any failure or delay by Get Lucky in the performance of its obligations of its services shall not be deemed a breach of its obligations to you if such failure or delay to the extent is caused by fire, flood, earthquake, elements of nature, public utility electrical failure, acts of war, terrorism, riots, civil disorders, rebellions or revolutions, strikes, lockouts, or labor difficulties, court order, outage, delays or disruptions of the Internet or telecommunications networks, third party nonperformance or any other similar cause beyond the reasonable control of Get Lucky. Get Lucky does not accept any liability for the consequences arising out of any such force majeure events.
18. APPLICATION OF THE TERMS & CONDITIONS
18.1 These terms & conditions constitutes the entire agreement between you and Get Lucky and supersedes any and all prior and existing agreements regards to the site and the services provided by Get Lucky. You acknowledge that Get Lucky has not made any representations, promises or agreements to you relating to the subjects addressed by the terms & conditions that are not embodied herein.
19. GOVERNING LAW AND DISPUTES
19.1 By accessing the site and/or registering as a player with Get Lucky you agree that all matters relating to your access and use of services provided by Get Lucky shall be governed by and construed in accordance with the laws of Malta. Any dispute arising out of your use of the site and/or Get Lucky’s services shall be settled by the courts of Malta and you hereby agree to submit to the exclusive jurisdiction of such courts.