Responsible Gaming

Playing at GetLucky is a great way of adding excitement to a football game, to feel the thrill of the Roulette wheel spinning or to hit your Flush on the River. However, losses and consequences of excessive gambling is a reality for some people, and it is important to be aware of the risks that come with gambling. Knowing when to stop is one of the most important aspects of responsible gambling. GetLucky offers a wide variety of tools and a unique player safety system to help you stay in control. Our staff are trained to help guide you whenever extra support is needed.

How can we help you?

Protection of minors
What is Responsible Gaming?
Our tools
How do I know if I have a Gambling Problem?
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When your gambling has become a problem
The first thing to do when you notice that gambling has become a problem is to take the necessary steps to make sure you can’t gamble anymore. You can easily self-exclude with us, either by going into your Account Settings or by contacting our customer support team. When you self-exclude you can feel safe in knowing that you won’t be able to log in and play again in a moment of weakness. You will also be protected from receiving direct marketing during your period of self-exclusion.

To reduce temptation further, we recommend that you also register with the national self-exclusion registry Gamstop, so you won't be able to play on any of the UK sites connected to this scheme. For additional protection, there are also software products such as Betfilter and Gamban that block access to gambling sites from your computer and any other device you might have.

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Independent Organisations
Gambling problems and the consequences that sometimes come with them can be difficult to handle on your own. That is why we recommend turning to an organisation that specialises in helping people with gambling-related issues to get the support needed in such situations. There are several who offer free and confidential help.

www.gamcare.org.uk

www.begambleaware.org

gamblingtherapy.org

www.gamblersanonymous.org.uk

www.gordonmoody.org.uk

GamCare also has a confidential helpline on 0808 8020133 (free call, inclusive of mobiles)

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Parental control

Do you share a computer with children? Always remember to keep your account information and passwords secret. There is free software you can download that will help protect your children from online gambling, two well recognised options include Net Nanny andCYBERsitter. Our customer support team is always happy to answer any questions you may have about safety and the use of our site.

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Are you worried about a family member or friend?

Consequences of excessive gambling does not only affect the player, but can also have an impact on family and friends. As an affected other, it can be reassuring to know that there is support for both you and your loved one. If you are worried about a relative or a friend, we recommend that you contact one of the support organisations available. Please do not hesitate to contact our customer support team who will help guide you in the right direction.
Contributions to gambling-related research GetLucky supports the Responsible Gaming Trust (RGT) and we are contributing to the funding of their operations which includes research and services for effective education and prevention strategies for problem gamblers.

Responsible Gaming

Responsible Gaming is of the highest priority here at Get Lucky The staff at Get Lucky are trained to help you play within your limits and help you play responsibly.

Get Lucky is operated by Co-Gaming Limited which is licensed and regulated by the UK Gambling Commission. The license was issued on the 29th October 2014, under license number 000-039286-R-319338-001.License Information
Gambling can be addictive and we fully support Responsible Gaming and have a number of self-help tools to help you manage your gambling. www.gamcare.org.uk, www.gamblersanonymous.org/ga/addresses, and www.gamblingtherapy.org are independent organizations that offer professional help.

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