Responsible Gaming

Playing at Get Lucky is a great way to add excitement to a casino game, feel the anticipation as the Roulette ball drops or relax while spinning on our slots. Betting can be a great source of entertainment but it may be addictive and harmful if not controlled and kept in moderation.Therefore, it is important to stay in control and keep your wager and stake amounts to a level within your budget.

How can we help you?

Age limit 18+
How can I get help to control my gambling?
Parental controls
Contributions to gambling-related research
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We care for you
We offer you several tools in order to help you manage your budget and game play. On the Account Limits page you can set spending and deposit limits as well as request a time-out or self-exclusion. There is also a Reality Check tool which, if you would like it to, will notify you that you have been playing for a certain period of time. Click here to visit the Account Limits page in order to manage your account.
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Independent Organisations
Most people gamble for fun, but there are times when individuals lose control and experience problems with gambling. If you are worried that gaming is affecting your health or the health of someone close to you, there are several independent organisations that are professionally trained to help people with gaming related issues. These organisations are free to join and keep your information anonymous:

GamCare also has a confidential helpline on 0808 8020133 (free call, inclusive of mobiles).

Please feel free to contact us via e-mail or chat and we will help you to find an organisation near you.
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Time-out and self-exclusion

If you want to take a break from gaming for a while, you may select a time-out period of 12 hours, 24 hours, 2 days, 3 days, 1 week, 2 weeks, 1 month or 6 weeks by contacting Customer Support or via the account closure tool available under “Account Settings”. At the end of the time-out period your account will be automatically re-opened.

If you want to stop your gaming you can exercise the right to exclude yourself from playing at Get Lucky either by contacting Customer Support or via the self-exclusion tool available under "Account Settings". An account that is closed for responsible gaming reasons cannot be re-opened.

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Set Personal Limits

To manage your gaming budget effectively, in the Account Limits section you can set various limits on your account. All future changes will be implemented immediately if you want to lower your limits, whereas if you want to increase those limits you must wait 24 hours before it will take effect. So please do think carefully before changing your limits.

You can also read more on personal limits Here.

Responsible Gaming

Responsible Gaming is of the highest priority here at Get Lucky The staff at Get Lucky are trained to help you play within your limits and help you play responsibly.

Get Lucky is operated by Co-Gaming Limited which is licensed and regulated by the UK Gambling Commission. The license was issued on the 29th October 2014, under license number 000-039286-R-319338-001.License Information
Gambling can be addictive and we fully support Responsible Gaming and have a number of self-help tools to help you manage your gambling.,, and are independent organizations that offer professional help.